Shipping Policy

Last updated: January 2026

Welcome to ebikribd. We are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders are not shipped or delivered on Fridays or public holidays.

  • In case of high order volume or unavoidable circumstances, processing may take slightly longer. Customers will be notified if there is any significant delay.

2. Shipping Areas

  • We currently ship within Bangladesh only.

  • Delivery services are available in most districts and upazilas across the country.

3. Estimated Delivery Time

Estimated delivery time starts after the order has been processed:

  • Inside Dhaka: 1–3 business days

  • Outside Dhaka: 2–5 business days

Delivery time may vary depending on location, weather conditions, or courier service issues.

4. Shipping Charges

  • Shipping charges are calculated based on delivery location and product weight.

  • The total shipping cost will be shown at checkout before payment.

  • Occasionally, free shipping offers may be available and will be clearly mentioned.

5. Courier Service

We use reliable third-party courier services to ensure safe and timely delivery. Once your order is shipped, tracking details may be shared via SMS or email (if available).

6. Order Tracking

  • If tracking is available, customers will receive a tracking number after shipment.

  • You can track your order directly through the courier service.

7. Delivery Issues

ebikribd is not responsible for delays caused by:

  • Incorrect or incomplete shipping addresses

  • Natural disasters or unavoidable circumstances

  • Courier service delays beyond our control

If your order is delayed or lost, please contact us and we will assist you as much as possible.

8. Damaged or Missing Items

  • If you receive a damaged product or missing item, please contact us within 24 hours of delivery.

  • Provide clear photos or videos of the package and product for verification.

  • Claims made after 24 hours may not be accepted.